A testimonial courtesy of Kim from Haverhill, MA!

9/3/2024 (Permalink)

We recently received the following testimonial from our friend Kim from Haverhill, MA and wanted to share it here on our blog!

I am writing to extend my deepest gratitude to SERVPRO for their incredibly generous and impactful contribution. Their recent volunteer work in cleaning my classroom carpet has made a significant difference in my learning environment.

The transformation was truly remarkable. The carpet now looks and feels fresh, creating a much more inviting and comfortable space for my students. This kind of support goes beyond just a clean floor—it shows a deep commitment to our community and to enhancing the educational experience for our children.

I am truly thankful for SERVPRO’s dedication and generosity. Your efforts have not only improved my classroom but have also inspired me with your willingness to give back. Thank you for making a positive impact in my classroom!

With sincere appreciation,

Kim

Thank you so much for the testimonial Kim! We are so glad that we were able to help you make your classroom a happier environment for students to learn!

Michael from Haverhill, MA's 5-Star Review

7/1/2024 (Permalink)

Before and after photos of the affected bathroom.

Earlier this year, we received an extremely kind Google review from Michael, who wanted to take the time to acknowledge some of the little things that our team did while helping him with the water remediation in his Haverhill, MA home. Thank you again Michael and we are so glad we were able to help!

"I can’t thank SERVPRO enough for everything have done for us in regards to our recent toilet back up. They came that day and cleaned everything for us perfectly. They were very clear on what was going on, what we needed to do, [and] guided us the whole way.

Alex, our estimator, was constantly in contact with me letting me know the status of where everything was. He went above and beyond with communication. When he found out we had a 1yr old, he was sure to tape off rough edges and baby proof the current state of our house.

The demo team of Bobby, Yeimi, and Jheremy were top notch. They were in our house for 4 days and were the utmost professionals. The work they did was perfect and their friendliness on top of it made it that much better. Yeimi witnessed my wife trying to bring groceries in with a toddler in tow and helped her carry them in.

Chris, our project manager, has been there from start to finish and has guided us the whole way. He cares and it shows.

I can’t recommend SERVPRO of Haverhill any more. A+ work & communication from them. When you have something unfortunate happen at home it’s good to know there is a company close by goes above and beyond to get your house back together."

Jan from Ipswich, MA's 5-Star Review

9/12/2023 (Permalink)

Jan was kind enough to share these before and after photos with us when he left his review. Thank you Jan! We're so glad we could help!

Earlier this year we received a very kind and detailed review from our friend Jan in Ipswich after we helped him with the remediation and reconstruction after a tree crashed through his roof. We wanted to once again thank him for the incredible testimonial and share his review here on our blog!

"A large bough from a tree crashed onto the roof of our house during a severe rain and wind weather event 2 days before Xmas last year. It damaged two bedrooms at one end, and necessitated a huge clean-up and an extensive exterior and interior rebuild. The master bedroom sustained major exterior and interior damage, and the interior of the 2nd bedroom considerable above-ceiling and roof damage as well as leakage. The damage included a roof, supporting strapping, insulation, 2 ceilings, 3 walls, carpet-cleaning and removal, wall and trim painting, many supportive tasks and a multitude of materials.
SERVPRO of Haverhill responded within a day of the damage to assess and begin designing a project plan. Josh, the project estimator and manager of the mitigation team, and Noel, the project manager of the reconstruction team, designed and supervised both components with a customized plan of intervention that could be executed with high efficacy. An estimate was performed, a proposal submitted, and a work authorization was signed. I judged the cost cited in the proposal as very acceptable and the project affordable, as did my insurer, Concord Group. The project was completed in a very timely and professional manner, and below the estimated cost. Josh and Noel stayed in touch with me while coordinating all phases of each component of the project. They returned calls, explained what had to be done, gave encouragement and reassurance, and answered questions.
Office and administrative staff at SERVPRO of Haverhill, such as Lori, Stephanie, and Jessalyn, were equally responsive to questions about procedures, billing, and other support needs, and handled contacts from me with affable, respectful diligence.
The crews who performed the work were highly skilled, prompt, respectful and thoughtful, hard-working, quiet, clean, and beyond conscientious.
The mitigation team tackled the first part of the project. Rob spent two days cleaning up the master bedroom, which had sustained extensive water damage as well as debris from the ceiling and insulation everywhere. He removed all debris, (from slabs of sheetrock to specks of plaster), vacuumed and cleaned the carpet, cleaned furniture and furnishings, dehumidified the entire room, and disposed of debris.
Branden and Justin of the mitigation team then demoed the interior (ceilings, strapping, walls) with no damage to intact structural elements or to furniture) and eradicated mold that had formed. Bob, Christian, Patrick, Jake, and Dylan of the reconstruction team worked together in phases to replace a hip girder truss, strapping, insulation, perforated sheathing, and all of the shingles at the gable end of the roof, 2 ceilings, and 3 walls. The interior was repainted in the master bedroom and the ceiling of the 2nd bedroom was painted after installation. By the end of the project, there were no traces of the catastrophe that had occurred prior to it.
SERVPRO contracted KC Carpets of Haverhill to replace the carpet in the master bedroom, and 2 techs installed it within a few hours one morning. They were efficient, polite, and tidy.
My daughter and I could not be more pleased with both the processes and the products delivered by SERVPRO of Haverhill, all of its staff, and cooperating entities. The project was a series of jobs each very well done. A hint of the before and after of our experience can be gathered from the attached photos. What had begun as a disaster has ended as a delight. If, God forbid, another disaster strikes our house, I would not hesitate to call SERVPRO of Haverhill again for the services it has provided us. Thank you, genuinely, SERVPRO." 

Press Release - SERVPRO Franchisees Sign Sponsorship Deal with New England Patriots, Gillette Stadium

3/29/2023 (Permalink)

SERVPRO Franchisees Sign Sponsorship Deal with New England Patriots, Gillette Stadium  

SERVPRO also named the “Official Cleanup and Restoration Company” of Patriots, Stadium 

Boston, Massachusetts, March 29, 2023—New England SERVPRO franchisees are proud to announce SERVPRO has partnered with the New England Patriots to be named the “Official Cleanup and Restoration Sponsor of Gillette Stadium.” A total of 40 individually owned and operated SERVPRO franchises in New England joined to participate in this sponsorship.  

SERVPRO branding will be featured on Gillette Stadium’s new digital videoboard, which is being constructed in the north end of the stadium. The video board, scheduled for completion prior to the 2023 NFL regular season, will be the largest outdoor digital video board in the country and will feature the famous SERVPRO orange logo during events held at Gillette Stadium each year. 

SERVPRO will also present two article series on Patriots.com: Offseason PROfiles introducing new Patriots players, and PRO Predictions which will provide expert predictions for each game during the season.  “Much like it is our honor to bring you the restoration industry’s finest and best, we are eager to help keep Patriots fans up-to-date on their favorite team all year long.” said Jesse Mathewson, director of marketing & business development with SERVPRO. 

“As a national brand and forty locally owned franchises, SERVPRO strives to support our communities and neighbors,” Mathewson said. “We can’t think of any better way to show our New England pride than by joining forces with the Patriots and Gillette Stadium. Our SERVPRO teams can’t wait to see the brand’s colors on this ground-breaking videoboard! Go Patriots!” 

About SERVPRO® 

For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, construction, mold mitigation, biohazard and pathogen remediation. SERVPRO’s professional services network of more than 2,000 individually owned and operated franchises spans the United States and Canada, responding to property damage emergencies large and small – from million-square-foot commercial facilities to individual homes. When disaster strikes, homeowners, business owners and major insurance companies alike rely on SERVPRO to make it “Like it never even happened.”

Teeing Off for the Cause(s)

9/23/2022 (Permalink)

Some of our favorite moments from this year's golf tournaments.

Summer has always been one of our busiest seasons here at SERVPRO. Between the increase of seasonal losses, like fire damage and community events we regularly volunteer with, there is never a dull day!

The most common of these community events are charity golf tournaments. This year alone we have sponsored and/or participated in over six tournaments. The Haverhill Firefighters Relief Association tournament kicked off the season at the Bradford Country Club, followed closely by the YMCA of the North Shore’s tournament at Turner Hill Golf Club in Ipswich.

Next up our Key Account Manager Nury Cardoza hit the green to play in the North Shore Chamber of Commerce’s annual tournament at the Ipswich Country Club. A little rain didn’t stop her and other fellow chamber members from having a great day on the course!

 August brought us back to the Bradford Country Club for the Haverhill Police Relief Association tournament to support our brave men and women in blue. We then found ourselves at the Merrimack Valley Golf Club, where the Veterans Northeast Outreach Center held their first annual tournament to raise funds to assist in their mission to give back and support the Veterans within our community.

Finally, we rounded out the year at the Rowley Country Club for the Ascension Memorial Church’s Remembrance Cup. The tournament also benefitted The Open Door in their mission to help fight food insecurity within our community.

It's always great to give back and support so many local organizations that help make our community a better place. We can’t wait to tee off again next year for more worthy causes!

Earth Day 2022

6/14/2022 (Permalink)

Thank you again to all of our incredible volunteers!

If you hadn’t already noticed, we here at SERVPRO of Danvers/Ipswich like green… A lot! Not only are our trucks, signs, and almost everything else SERVPRO green, but we also use green, eco-friendly products every day as part of our residential and commercial cleaning services! 

But there’s something green that we love more than all those things- the Earth! That’s why, on April 23rd, we joined the town of Danvers to host an Earth Day cleanup at Tapley Park and Fields. Our amazing team of volunteers consisted of SERVPRO Danvers employees and their families and friends, Danvers Little League team members, and some pretty awesome members of the community who heard about the event and wanted to take part as well.

Collectively our team picked up over seven bags of trash, with two enthusiastic young volunteers even finding an old rake along the rail trail behind the fields! By the end of the day the park and fields looked fantastic and were ready for the local little league players to play ball.

We once again want to thank everyone who came out and helped us with what we are sure will become an annual event. If you missed it, make sure you like and follow us on Facebook! We post about any upcoming events we’re going to be a part of, and expert tips on what to do if you ever experience water damage, fire damage, or even storm damage.

Our parent franchise, SERVPRO of Haverhill/Newburyport, also did an Earth Day cleanup, which you can read about on the SERVPRO Haverhill blog.

Your new favorite home improvement gadget

4/1/2022 (Permalink)

The MM-2000 Goggles also feature 3 thermal imaging modes, and a 4k Ultra-HD camera.

Have you ever wondered if the walls of your home were hiding a world of water damage? We see cases of it regularly. But sometimes, calling in the pros to answer, “what if?” just isn’t worth it. Well, just in time for the start of Home Health Month, we’re here to announce our first ever direct to consumer at home moisture damage detection solution. Introducing the MM-2000 Goggles, a stylish solution to the question “is now the right time to call SERVPRO?”

Our MM-2000 Goggles are the first and only product like this on the market. A moisture meter, infrared thermometer, thermal imaging sensor, and camera, all wrapped into one unassuming pair of glasses. The glasses will even let you know when they detect levels that warrant calling in the experts. There is a micro-SD card slot on the left temple (or arm) for expandable and removable storage and can be charged via USB-C cable.

If you have the companion app installed on your phone, you can review the levels and live footage recorded form each scan, check mold growth in real time, call to schedule an estimate, and even share your scan results with our team for expert feedback.

No more costly tests, no more “honey, don’t worry, if there was a problem, I’d know about it.” Now you too can know if there is something lurking behind the walls of your home, all for $99.95.

To learn more or order your very own pair of SERVPRO MM-2000 Goggles, give us a call at 1-800-401-FOOLS

Autumn Safety Tips

11/16/2021 (Permalink)

As the air turns cooler and leaves drop from trees, keep in mind a few important fall safety tips and proper precautions, and safety awareness so your family can enjoy that crisp Autumn weather while avoiding some of the dangers that comes with the season. When the weather turns cold, most people spend more time inside their homes using fireplaces, furnaces, and heaters to keep warm. There’s nothing quite as cozy as a fire, but it presents some safety hazards. So, keep these tips in mind: 

Service your furnace before the cold Autumn and Winter weather. Call a Heating and Cooling specialist and make sure everything is in order and there are no leaks. If you own a Fireplace, keep the fire in place by using a fireplace screen, and make sure the fire is completely out before going to bed or leave the house. Another way to warm up and get the chills out of the room is using Space Heaters. There are small and convenient but dangerous. Read and follow instructions. 

It is essential to check and replace the batteries in your Smoke Alarms and Carbon Monoxide detectors when you turn back your clocks for Daylight Saving Time. Also, check and replace any home fire extinguishers that have expired. 

Written by Nury Cardoza

National Preparedness Month Tips

9/27/2021 (Permalink)

Are you prepared in case of an emergency? Image courtesy of usu.edu

September is National Preparedness Month. This year is critical, taking into consideration everyone’s battle with Covid -19 and the Delta variant. Yet, according to FEMA, only 75 % of Americans have disaster supplies in their home, and less than 50% created a household emergency plan. In addition, 2021 has encountered enormous and numerous challenges, like tropical storms, flash floods, earthquakes, and heatwaves. Learning to protect yourself is the wisest step to safeguard the community and recover faster from a disaster. Here are some recommendations: 

A- Talk to your friends and family about how you will communicate before, during, and after a disaster. 

B- Collect and create a paper copy of the contacts information for your family, including doctors and make sure everyone has it with them all the time. You may post on different locations at home.              

C- Chose a safe and familiar place for emergency meetings, not just in the house, in the neighborhood shelter, even outside of the city in case of a significant situation. 

D- Gather supplies that will last for several days for everyone at home, including your pets, water, food, medication, flashlights, First Aid Kit, whistle (to signal got help), and mask. Take into consideration the unique needs each person may have in case of an emergency evacuation. Plan the evacuation route. 

E- Be aware of the risks of disasters in your area, and make your house safe accordingly. 

F- Talk to your kids about preparing for emergencies. And practice what to do if you get separated during any disaster events, selecting a clear meeting place.  

And last, but very important, check your insurance coverage. 

Written by Nury Cardoza

L’Arche Boston North’s The Longest Table

8/25/2021 (Permalink)

A collection of photos taken before, during, and after the event.

On August 19^th L’Arche Boston North hosted its signature event, The Longest Table to a sold-out crowd. Originally planned to mirror its inaugural event held in 2019, The Longest Table was supposed to be just that…a 200-foot table spanning the full length of Wingate Street in Haverhill, MA. with participating restaurants setting up portable kitchens along the sidewalk to serve the guests. However, due to Tropical Storm Fred, a location change was called to avoid cancelling, and the event was held at Bradford Country Club.

Even the last-minute pivots (that we’ve all come to expect) couldn’t derail the dedication and perseverance of Jennifer Matthews and her team at L’Arche Boston North. As the Official Clean-Up/Gold Sponsor, we were lucky enough to be part of the supporting team that made it happen. Ensuring safety and confidence was an important part of the event being a success and our Certified: SERVPRO Clean program contributed to that by disinfecting all the hard surfaces before guests arrived, and again during the breakdown and clean-up of the event.

The group of SERVPRO volunteers included owners, managers, technicians, and admin, all coming together to get the job done to perfection. Going the extra mile to support events in the communities we service is just how we do business. Knowing you were an integral part of bringing community together is the reward. It’s what makes SERVPRO a different kind of restoration company.

#HERETOHELP #STRONGERTOGETHER

Four-for-Fore

7/14/2021 (Permalink)

A collection of photos taken at the various golf outings.

After a long year full of cancelled plans, the first half of 2021 was a buzz with golf tournament fundraisers. In June alone, SERVPRO sponsored and participated in a total of four tournaments for different and worthy causes.

First up was the Haverhill Firefighters Relief Association golf outing at the Bradford Country Club, followed by the Stoneham Chamber of Commerce tournament at Indian Ridge Golf Course. The third outing was held at the Renaissance Golf Club for the YMCA of the North Shore. Last but not least was the AHEPA Chapter 39 20^th Annual Greek American Golf Tournament at Apple Hill Golf Course.

 Several staff members played in the tournaments, while members of our sales and marketing team helped fundraise further by selling mulligans, lengths of string, and raffle tickets at registration and on the course.

While it was definitely a busy month, it was well worth it to be able to get back out and interact with people outside of Zoom calls, all while supporting some truly wonderful causes.

The Power of Business-to-Business Referrals

5/28/2021 (Permalink)

Did you know, having a partnership with reputable service companies to refer is a win-win for everyone involved! 

Research shows that 84% of Business-to-Business decision makers start the buying process with a referral. To put it differently, 8 out of 10 businesses start out thinking about who a different business professional told them was good when they begin thinking about who they will hire for a job. 

For instance, if a business has a problem and needs mold removal or remediation, has basement flooding or water damage and needs restoration, has fire damage or needs biohazard cleanup, or has the need for emergency cleaning in general, they are most likely to think about who their plumber, electrician, contractor, or regular cleaner has recommended (SERVPRO). 

On the other hand, when an unfortunate event has occurred at a business and they have called SERVPRO to handle it, they are extremely likely to be asking us who we think will be the right plumber, electrician, contractor, cleaner or other service professional to hire once we are finished with our work. 

Because referral?leads have a 30% higher conversion than leads from any other channel, they turn out to be just about the hottest type of lead you can get in any business. When SERVPRO mentions your business on a jobsite, that referral carries a lot of weight and helps bring you real business. When you mention SERVPRO on a job, your referral helps bring us business too. 

If you take an average of all the different types of industries put together, referrals account for?65% of companies’ new deals. Just think of how important it is for SERVPRO and our partners in the service industry to be referring each other. When you look at the facts, referring each other is always a win-win situation!

Written by Lorne Keplar.

Earth Day 2021

4/29/2021 (Permalink)

Earth Day 2021 Clean-up Crew!

Only in New England could Earth Day events be conducted in winter coats, hats & mittens! But even the cold temps and wind couldn’t keep us away from helping to clean a small corner of our planet. This year, we had the opportunity to work with Bill Connelly from Friends of Lake Quannapowitt, to clean Lake Quannapowitt in Wakefield MA. The marketing department crew, Lorne Keplar, Nury Cardoza, Stephanie Maglio, and Jodi Feil, donned winter gear and headed out to collect trash along the banks of the lake and grounds of the adjoining parks and playgrounds.  

SERVPRO is a cleaning company at its core, so getting involved in Earth Day only makes sense to us. In years past we’ve cleaned parks, refurbed homes while working with Rebuilding Together, and handed out trees and flowers to help rebuild our ecosystems. It may not be a basement water damage, or soot damage after a fire, but it’s still at the heart of what we do. And don’t we all want to make the ravages to our environment “Like it never even happened.” 

Employee Spotlight - Patrick Lavigne

3/29/2021 (Permalink)

Patrick Lavigne Owner and General Manager

As owner, Pat has held almost every position within the company since coming on board in 2010. As a son-in-law to the Harts, Pat joined the family-run business as a trial and has never looked back. Starting on the trucks, Pat learned the nuances and inherent challenges of almost all production positions before settling into his current role as General Manager.

His daily focus of keeping the train on the tracks still allow him to do what he loves most—guiding the growth of his team, both personally and professionally, and helping customers during stressful moments in their lives. “It’s very rewarding when you run into customers years later who still remember the team members that worked in their home or business and want to know how they’re doing. They become like family to each other and it’s incredibly satisfying to be a part of that.”

Pat takes great pride in the franchises’ work ethic and standard of excellence – from customer service to production. He ensures all staff are highly trained and certified for all services provided. “We are a dedicated team that strive for excellence and to show compassion daily. We often meet people after a horrible thing happens in their life or business and hopefully, we are able to put them at ease.”

When Pat isn’t on the job, you can find him spending time with family and friends where he resides in Haverhill with his wife and 2 children. Unless it’s golf season…then you’ll find him on a course anywhere he can play 18!

Certifications:

• IICRC Certified –
  • Water Damage Restoration
  • Applied Microbial Remediation
  • Fire & Smoke Restoration
  • Applied Structural Drying
  • Commercial Drying
  • Odor Control
• Lead Safe Certification
• Unrestricted Construction Supervisors License

Spring Cleaning Tips

3/8/2021 (Permalink)

National Cleaning Week is March 28th - April 3rd, 2021. Are you up to the challenge?

Do you know that there is a NATIONAL CLEANING WEEK??? According to Wikipedia, it starts on the fourth week of March, at the beginning of the Spring Season. It is a tradition to clean the house thoroughly before or during the Great Lent. 

Here are some tips to make it easier and less stressful: 

1. Remember it is a week of cleaning, so start with dividing the work by day.  

1. Tackle the seasonal chores first, like putting away all the Christmas and Valentines’ decorations. Decluttering is the first step. 

In each room, start cleaning from top to bottom, including light fixtures, fans, pics on the walls, and those annoying cobwebs that collect in the corners. Move down the walls by cleaning the windowsills and wiping down baseboards. Vacuum the carpets and clean the floors. 

Last but not least, CHECK SMOKE DETECTOR BATTERIES! 

Additional areas to focus on: 

• The Kitchen - clean in and out of the cabinets, fridge, stove, oven, dishwasher, and leave as little item as possible on your countertop. 
• Bathroom - scrub the toilet, the tub, and the sink. 
• Bedrooms - clean the closet (consider donating some items), clean under the bed, polish the furniture. 
• Living Room - vacuum and polish the furniture and decorate for the season. 

Remember, if all these tasks become challenging and overwhelming, you can always consider hiring a professional crew. Here at SERVPRO, with more than 30 yrs in business and experienced technicians, we can provide the best Spring-cleaning service experience.  

WE ARE HERE TO HELP. 

Written by Nury Cardoza

A Day at Sweet Paws Rescue | Certified: SERVPRO Cleaned

3/3/2021 (Permalink)

Thank you again to the team over at Sweet Paws Rescue for letting us come in and film!

Way back in July of 2020, SERVPRO had the pleasure of working with Sweet Paws Rescue to clean their facilities. Our crew spent the day completing our Certified: SERVPRO Cleaned program, which was launched just prior to our visit. The incredible people over at Sweet Paws were kind enough to let our marketing team in to photograph and film the process, and we even got to meet and play with a few of the dogs they had rescued. At the time of our visit, one of the dogs, Molly, had recently had a litter of ten puppies, all of whom already had forever homes lined up and waiting for them when the time came that they could safely leave mom. If you would like to hear more about our day at Sweet Paws Rescue (or just want to see cute clips of puppies), you can click here to watch the video we put together documenting the day. If you are interested in learning more about our Certified: SERVPRO Cleaned program, give us a call anytime at 978-777-3498!

Employee Spotlight - Stephanie Maglio

2/5/2021 (Permalink)

Meet Stephanie Maglio, our Marketing Support Coordinator. While she didn’t officially join the team until the end of April last year, she has been with us since January, starting as our intern. Prior to working at SERVPRO, she attended North Shore Community College, graduating in June with a degree in Graphic Design. Her daily responsibilities include overseeing our social media accounts, moderating the blog, working on any design projects that may arise, and supporting the marketing department in any way she can.

When she’s not at work, she likes to spend time with her friends and family (as much as she can while staying safe during this pandemic), watch shows and videos on Netflix and YouTube, sing, do art and design projects, and play with animals whenever she has the chance.

Employee Spotlight - Jodi Feil

1/22/2021 (Permalink)

Jodi Feil Marketing Manager

Meet Jodi Feil, Marketing Manager extraordinaire.

If you have worked with us before, there is a high chance you have heard from our incredible Marketing Manager, Jodi Feil. Jodi has been with SERVPRO for 3 years, starting as the Marketing Support Coordinator where she helped build the marketing department from the ground up, and has continued to do so to this day in her current role. As a formally trained graphic designer and photographer, she has been involved in all aspects of the marketing world throughout her professional career. Prior to working with us, she co-owned a photography school, where she developed all the curriculum and taught classes, sharing her wealth of knowledge with her students.

Outside of work, she is constantly busy. In what limited free time she has, you can find her spending time with her family and pets, out in nature, watching Marvel movies, or taking on a new DIY project around her home. Whatever it is she is doing; odds are she has a smile on her face. Her favorite quote is, “What you focus on becomes your reality” and we think she is living proof of that. We’re glad to have her on our team!

Help with Hoarding

9/11/2020 (Permalink)

In his first blog post, our resident hoarding expert, Rich Ciarletta, talks about the beginnings of a disorder that grips many of our elderly population.

LIFE IS MESSY –

I have been to many losses caused by water, fire and natural occurrences. Most of the time the loss occurred due to external circumstances beyond the clients’ control. Hoarding Disorder, on the other hand, is a mental health diagnosis that happens slowly over time and prevents the disposal of items. The severity can be mild or extreme. The client may be somewhat aware that there is a problem according to their definition of what a hoarder is, or in complete denial that a problem exists. My interaction with hoarding clients occurs after an event has uncovered the hoarding.  Their home is now either unsafe or unsanitary and some action is needed.  Each case is different and each has its own unique beginning.

The journey to untangle the causes and aftermath of this disorder, however, is just beginning.  A great resource has been written by Eileen Dacey LCSW, who has vast knowledge on this subject, and works at the North Shore Elder Services in Danvers, Mass.  Her book, Reclaim Your Life from Hoarding, is available on Amazon.com.

We work closely with organizations such North Shore Elder Services, providing the packing and cleaning necessary to make their homes livable, while trained health professionals provide the emotional guidance.  Understanding the emotions behind the disorder can help pave a smoother path to resolution. If you know someone that struggles in this area, getting support is key to a successful transition.

We are Cleaning Experts

3/30/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Danvers/Ipswich, (978) 777-3498. 

One & Only Richard Ciarletta

3/20/2020 (Permalink)

Sales Representative Richard Ciarletta

Richard Ciarletta began his career at SERVPRO 26 years ago. Starting as a Production Manager, he advanced to Estimator and is now enjoying his current role of Sales Representative. The practical experience he gained from years in the field has built a deep knowledge that makes him the resident expert on…well, everything SERVPRO.  He has seen and/or worked every type of residential and commercial loss and has grown with the company as it’s evolved. This kind of industry experience makes him a unique brand of sales rep. And his clients have come to trust that when he visits, he isn’t just “selling” a product or service but truly advising and informing on disaster management.

“Rich Ciarletta is a very personable and knowledgeable representative of SERVPRO. When we had water damage from a burst pipe in the building where my office is, the SERVPRO people were very professional and helpful during a trying situation and saved us from a mold problem. I would recommend their service highly.”
- Dr. Ellen Blomerth

After years of being in the field, Rich enjoys meeting new people. “You meet a lot of people in this type of job, and I truly enjoy that. We’re not always meeting on the best of circumstances–some are in a really bad spot when we first meet them. Seeing or hearing the relief on their faces or in their voices once we are there is very rewarding. Our customers are the same or better once our work is completed. It’s a good feeling.”

Outside of work, Rich is just as benevolent. You will find him at his church working on the collector team, teaching middle school Sunday School and singing in the choir. He enjoys playing with his grandkids and anticipating new additions to his ever-growing family.

Certifications & Awards:

IICRC Certified:

• Applied Structural Drying
• Fire & Smoke Restoration
• Water Restoration

2017 NSAR (North Shore Association of Realtors) Affiliate of the Year

Noel Employee Spotlight

3/11/2020 (Permalink)

Let's welcome our newest SERVPRO employee spotlight, Noel Torrissi! Before joining SERVPRO, he was self-employed for 30 years. His title now at SERVPRO is the construction manager and estimating and running the rebuild jobs. His nickname is Roman because he used to own a silver Mercedes like the guy in National Lampoon's Vacation. His proudest accomplishment is raising his two daughters Bailey and Alani. In his free time, you can find him tearing it up on the ice rink playing hockey or on the golf course working on his swing. When he enters the office in the morning he always has a smile on his face and is ready to take on the day. 

We're happy to have Noel join our team! 

Meet Donna Sutherby

3/2/2020 (Permalink)

Meet Donna Sutherby. 

#wonderwoman #SERVPROguru

Donna Sutherby, a veteran of the US Army, has been with SERVPRO for 22 years and counting. As the Office Administrator, she will often be the person who answers your questions when you call. During her tenure, she has juggled most front office functions while fielding calls and handling billings. She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss. Her depth of knowledge, caring personality and willingness to help make her a vital member of our SERVPRO family.

When asked what inspires her to come to work every day, Donna replied that the office atmosphere, comradery of her co-workers, and family values of the business are at the heart of it. “We are a caring group of people and want to help. That makes me feel good at the end of the day!”

When Donna isn’t working, you will often find her with her family of 4 children & 6 grandchildren.

Employee Spotlight - Linda Rousseau

2/6/2020 (Permalink)

Let’s welcome our newest SERVPRO employee, Linda Rousseau! Before Linda joined SERVPRO, she was an office manager at GLX constriction in Somerville Mass. She is continuing her office manager role here at SERVPRO. Her daily duties are to monitor ongoing projects to ensure timeline accuracy relative to execution, follow-up, and billing, work closely with the office team to better understand processes, policies, and procedures, and to educate herself on franchise operating systems and applications.

Her proudest accomplishments in life are a tie between successfully completing 6 years in the USN with an honorable discharge and raising her son Joseph. In her free time, you can find her kayaking, being on or near water or walking her dog Domino. She also loves completing projects around her home and she especially loves gardening.

Employee Spotlight - Nury Cardoza

1/24/2020 (Permalink)

You might have seen Nury in your home or business doing remediation for the last 27 years, but not anymore! Instead of knocking down walls and cleaning flooded basements, she will be making the rounds as a marketing rep in the Haverhill/Newburyport territory.
When she started at SERVPRO 27 years ago, she was just a helper and worked her way up to the crew chief. Even though most of the time, it's a complicated and sometimes messy job, she says the best part of her career is helping people during a difficult time. Her favorite part about her new position is meeting new faces and building relationships. She is excited about this new role and looks forward to getting out on the road every day. In her spare time, she enjoys traveling, outdoor activities, working out, music, and family. Welcome aboard, Nury!

Meet Raeann Keeley Pellerin

11/14/2019 (Permalink)

SERVPRO employee Raeann Keeley Pellerin.

Raeann is the newest employee at SERVPRO of Danvers/Ipswich but she has been with the SERVPRO franchise for 5 and half years. Her position as admin is crucial for making the business run smoothly.  She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss.

If you were to describe Raeann in 3 words it would be hard-working, friendly and energetic. She always come into work with a smile and positive attitude. What keeps her coming to work every morning is   knowing what she is doing is helping the company grow.

On her free time, she likes to spend time with family and friends and has a passion for photography. If she’s not with family and friends, she’s working on her 1905 farmhouse.

The Science of SERVPRO

3/25/2019 (Permalink)

Production Training Session before the day gets started.

Science Behind SERVPRO

As part of their continued training, our Production staff recently completed a Mold, Asbestos, Lead and Biohazard PPE Safety Certification which taught proper handling techniques when encountering these potentially toxic materials on a job site. This training not only addressed their personal safety when exposed to one (or more) of these materials but how to contain and reduce the possibility of airborne spread.

Biologist and Industrial Hygienist, Regan Yerhot Robins conducted the training and is one of the many industry experts SERVPRO of Danvers/Ipswich can call upon when necessary. This proactive approach to conduct on-site testing within the first couple of days of a claim can help to significantly reduce cross-contamination and ensure the entire claim is mitigated appropriately.

The safety of our employees, as well as environmental concerns, are top priorities for SERVPRO of Danvers/Ipswich. We go above and beyond industry standard to handle all aspects of any damage, commercial or residential, with a level of excellence that is unsurpassed.

You can feel confident that when we walk into your home or business, we bring the strength of advanced technology, equipment, and knowledge to every job.

Earth Day 2019

3/25/2019 (Permalink)

We Care About Our Community

Earth Day is a big event at SERVPRO of Danvers/Ipswich. Last year, we canvased the local area helping out wherever we could – working with towns to clean parks, supplying water to thirsty volunteers cleaning Crane Beach and working with organizations like Rebuilding Together to help out specific individuals.

On a larger scale, we wanted to make a positive impact on the wide-spread loss of trees after a very rough winter so we partnered with the Earth Day Network and committed to 300 Acts of Green. We handed out 300 evergreen saplings to our customers in Danvers, Ipswich, Boxford, Topsfield, Georgetown, Rowley, and Newbury.  

This year, to support the Earth Day Network 2019 campaign “Protect Our Species” which calls attention to endangered and threatened species, including the bumble bee, we’ve partnered with the Sustainable Horticulture department at Essex North Shore School in Danvers, MA to grow 300 flowering plants that we can deliver to our customers. These amazing students have selected 4 varieties of flowers that attract bees and promote pollination. In the long term, increasing our bee population affects us all so we hope you will join us in being a part of the solution.

We will be posting progress reports on the plants, leading up to the delivery so check our Facebook page often to see the latest updates and to enter giveaways that we’ll be announcing throughout the month of April.

Check in with your local town to find out how you can be a part of Earth Day in your community.

SERVPRO Spotlight - Sue Hamel

3/1/2019 (Permalink)

Sue Hamel

Meet Sue Hamel.

More than forty years ago, Sue and her husband opened SERVPRO of Danvers/Ipswich and SERVPRO of Haverhill/Newburyport. As the original owners, they began a journey that Sue remains a part of to this day. “It was important to build a reputable company and employ responsible people who do quality work", says Sue, who feels integrity is a key part of the continued success of the franchise.

After many successful years in business, Sue and her husband sold the company to current co-owners, Dave & Maureen Hart to pursue other ventures. A few businesses and several years later, Sue returned to help out and hasn’t looked back. Her current position as Administrative Assistant keeps her busy with scheduling, billing & collections, and inventory. The deep industry knowledge she brings and the ability to wear many hats makes her an invaluable part of the team.   

“The company has changed quite a bit through the years but the core values have not. We still care about the people who live in the towns we service and do everything we can to help them through a difficult time. That’s what I enjoy most about my job.”

When Sue isn’t in the office, you’ll find her traveling, enjoying time with family & friends and taking long walks with her husband and two dogs.

SERVPRO Spotlight - Richard Ciarletta

2/25/2019 (Permalink)

Resident Expert (and Sales Rep), Richard Ciarletta

Richard Ciarletta began his career at SERVPRO 25 years ago. Starting as a Production Manager, he advanced to Estimator and is now enjoying his current role of Sales Representative. The practical experience he gained from years in the field has built a deep knowledge that makes him the resident expert on…well, everything SERVPRO.  He has seen and/or worked every type of residential and commercial loss and has grown with the company as it’s evolved. This kind of industry experience makes him a unique brand of sales rep. And his clients have come to trust that when he visits, he isn’t just “selling” a product or service but truly advising and informing on disaster management.

“Rich Ciarletta is a very personable and knowledgeable representative of SERVPRO. When we had water damage from a burst pipe in the building where my office is, the SERVPRO people were very professional and helpful during a trying situation and saved us from a mold problem. I would recommend their service highly.” 
- Dr. Ellen Blomerth

After years of being in the field, Rich enjoys meeting new people. “You meet a lot of people in this type of job, and I truly enjoy that. We’re not always meeting on the best of circumstances–some are in a really bad spot when we first meet them. Seeing or hearing the relief on their faces or in their voices once we are there is very rewarding. Our customers are the same or better once our work is completed. It’s a good feeling.”

Outside of work, Rich is just as benevolent. You will find him at his church working on the collector team, teaching middle school Sunday School and singing in the choir. He enjoys playing with his grandkids and anticipating new additions to his ever-growing family.

Certifications & Awards:

IICRC Certified:

• Applied Structural Drying
• Fire & Smoke Restoration
• Water Restoration

2017 NSAR (North Shore Association of Realtors) Affiliate of the Year

SERVPRO Spotlight - Patrick Lavigne

2/11/2019 (Permalink)

Owner, Patrick Lavigne

As co-owner, Pat has held almost every position within the company since coming on board in 2010. As a son-in-law to the Harts, Pat joined the family-run business as a trial and has never looked back. Starting on the trucks, Pat learned the nuances and inherent challenges of almost all production positions before settling into his current role as General Manager.

His daily focus of keeping the train on the tracks still allows him to do what he loves most—guiding the growth of his team, both personally and professionally, and helping customers during stressful moments in their lives. “It’s very rewarding when you run into customers years later who still remember the team members that worked in their home or business and want to know how they’re doing. They become like family to each other and it’s incredibly satisfying to be a part of that.”

Pat takes great pride in the franchises’ work ethic and standard of excellence – from customer service to production. He ensures all staff are highly trained and certified for all services provided. “We are a dedicated team that strives for excellence and to show compassion daily. We often meet people after a horrible thing happens in their life or business and hopefully, we are able to put them at ease.”

When Pat isn’t on the job, you can find him spending time with family and friends where he resides in Haverhill with his wife and 2 children. Unless it’s golf season…then you’ll find him on a course anywhere he can play 18!

Certifications:

IICRC Certified –

• Water Damage Restoration
• Applied Microbial Remediation
• Fire & Smoke Restoration
• Applied Structural Drying
• Commercial Drying
• Odor Control

Lead Safe Certification
Unrestricted Construction Supervisors License

Employee Spotlight - Donna Sutherby!

11/8/2018 (Permalink)

Image vis Jodi Feil

We're launching our Employee Spotlight Series today and who better to begin with than the person you're most likely to speak with if you call the office?

Meet Donna Sutherby. 

#wonderwoman #SERVPROguru

Donna Sutherby, a veteran of the US Army, has been with SERVPRO for 22 years and counting. As the Office Administrator, she will often be the person who answers your questions when you call. During her tenure, she has juggled most front office functions while fielding calls and handling billings. She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss. Her depth of knowledge, caring personality and willingness to help make her a vital member of our SERVPRO family.

When asked what inspires her to come to work every day, Donna replied that the office atmosphere, comradery of her co-workers, and family values of the business are at the heart of it. “We are a caring group of people and want to help. That makes me feel good at the end of the day!”

When Donna isn’t working, you will often find her with her family of 4 children & 6 grandchildren.